FAQs

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BODY
ODOR 101
PRODUCTS &
INGREDIENTS
SHIPPING
INFO
What causes body odour?
Within the armpit microbial community, there is a group of bacteria called Staphylocci that contributes to odour by encountering the sweat and transforming it.
When these bacteria break down sweat, they form products called thioalcohols, which emit smells not too dissimilar to sulfur, onions or meat.
When the thioalcohols evaporate from the armpit, they create the body odour.

Is an antiperspirant better than a deodorant?
An antiperspirant uses aluminium that creates a chemical reaction forming a temporary plug in the sweat gland.
Since there is no sweat, the bacteria cannot transform it into a smelly odour.
The use of aluminium has been a concern due to its potential health risks in developing breast cancer. Although in the past there has been conflicting, inconclusive results, recent studies do show that aluminium is a significant risk of breast cancer and that aluminium has been found in breast tissue.

A deodorant does not temporarily plug up sweat glands. It controls the wetness with ingredients that contain potent absorbing qualities, such as arrowroot in our deodorant formula.
Bacteria is also controlled with the use of natural ingredients, such as zinc that trap and neutralize the odour that bacteria forms.

All in all, the body is designed to sweat but we don't have to smell as a result!

Is it normal to sweat?
Absolutely. It is the body's normal and important function to regulate body temperature.
The wet feeling from sweat can be controlled using effective absorbers, such as the use of our food-grade arrowroot powder.

If I am using an antiperspirant, what will happen when I switch to a natural deodorant?
Usually, there is an adjustment phase which can last from as little to a day to a month (in very rare cases). This may result in temporary increased odour and sweat due to the adjustment of the bacterial community in your armpit.
You can read more about it here on our blog: Switching to a Natural deodorant
How long will a container of New Earth Herbal's deodorant last?
Our 70g product should last about 2 months depending on usage and amount of product used each time.

Are all of the ingredients organic?
We strive to source only the highest-quality, organic ingredients. In some cases, organic is simply unobtainable but the quality is still the best we could source.

Is the packaging recyclable?
Absolutely! We did not want to contribute to polluting our beautiful Earth with even more plastic.
Our packaging are made from recycled paper and can easily be disposed of in your compost bin or recycling bin.

Will the deodorant scent last me all day?
Our deodorants that contain essential oils have been blended in a special way which allows a slow fragrance release for many hours. It is not easy to say how long it will last for specifically ,as this depends on the individual. Whilst the fragrance will eventually fade away over time, the active ingredients in our formula is intended to neutralise any bad smelling odours. 

A lot of natural deodorants contain baking soda, why don't yours?
In our initial formulations we did use baking soda (sodium bicarbonate) as it is widely accepted as an effective odour neutraliser used in many formulations. However, upon reading countless customer reviews, we found that it was very common for people to develop a rash as a result of baking soda use, since it alters the natural PH of your skin.
We use zinc as our main active ingredient and it should not cause any reactions since it does not alter the PH of your skin.  Our deodorants are suitable for everyone, even those with extra sensitive skin.
Where are New Earth Herbal products made?
Our products are made in Europe.

Where do you ship?
We ship to most countries in Europe and the UK.

What is your return policy?
You can return or exchange any products(s) within 30 days of purchase. Please contact us at info@gossamerorganics.com for help on how to return the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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